Return Policy
POLICY VIOLATION
Any individual attempting to violate our policies will also be subject to legal action and will have to respond to a complaint for attempted fraud.
Once the product is shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD, and you will have to respond to a complaint from our company.
RETURNS
Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that are not eligible for return include:
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item returned more than 10 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at the following address: infos@shiptopp.fr
Exchanges (if applicable) We only replace items if they are initially defective or damaged. If you need to exchange it for the same item, send us an email at infos@shiptopp.fr
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should contact us at the address: infos@shiptopp.fr (our postal address on the website is not our return address).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact (this address is not the return address)
shiptopp managed by Tiboll LTD
Company number: 14536986
Address: 20-22 Wenlock Road London N1 7GU
Tel: +447476816102
Email: infos@shiptopp.fr