FAQ

FREQUENTLY ASKED QUESTIONS

How can I track my order?

You can track your item using your order number and e-mail address by going to *Track my order* on our website.

Once the product has been dispatched, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.

 

What are the shipping times for your products?
We do our best to dispatch your order within 24 hours, sometimes up to 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 20 working days. (Depending on periods, promotions and transport service).

Is delivery free?
This depends on a number of factors (Promo, periods, etc.). If delivery is free, we'll post it on our site.

Do you deliver anywhere in the world?
We currently deliver mainly to Europe, UK, and USA. Please check the list of countries available for delivery when placing your order.

I haven't received all the items in my order. What happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.

I've received a damaged item. What can I do?
We're sorry to hear that. Simply send us a message via the site's contact form, by email or by chat and we'll send you a similar replacement item as quickly as possible.

What is the quality of the products you offer?
Our products are carefully crafted by professionals, and we focus on the quality of the materials used to create our products.

What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX, ...) and PayPal. However, we do not accept checks, money orders or bank transfers.

How do I return a product?
If you have any queries, please contact our support team: infos@shiptopp.fr
If you would like more information about returns, please refer to our Returns Policy.

Are return shipping costs covered?
No. All return costs and other charges are the responsibility of the customer.

Can I request a product refund?
You can submit a refund request via our support: infos@shiptopp.fr

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.

COMPANY INFORMATION
shiptopp managed by Tiboll LTD
Company number : 14536986
address : 20-22 Wenlock Road London N1 7GU
tel : +447476816102
e-mail : infos@shiptopp.fr